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Managed Services
Token Based Support

Ultima offer a flexible token-based reactive support service. Designed to provide remote technical investigation, guidance and advisory services, our Managed Services provides you with the confidence to take action.

What is Token Based Support?

Token based support allows you to purchase single or combined blocks of IT services and support in advance – then use them as and when you need to. 

Despite best intentions, IT teams can sometimes find themselves lacking the skills or experience to handle the kind of challenges posed by today’s technologies. Whether you have exhausted your in-house knowledge or require assistance with a P1 issue, our specialists can provide help where you need it most. From advice around best practice and health check results, to the validation of an upcoming change or deployment, we can provide unified, round the clock support for a wide range of solutions from the likes of Microsoft, Cisco, Dell EMC, Check Point, Citrix, HPE, Ivanti and VMware.

Up to 88%

More cost effective compared to direct vendor support

40+ Vendors

And technologies covered under one simple consolidated support agreement

99.5%

of support tickets resolved by our technical support teams

Your Safety Net

Token Based Support is easy to set up and consume. Simply choose the service and number of tokens required, and pay a low-cost per token price. The more you buy, the cheaper the per token price. Once you are set up, you are free to contact our service desk by phone, portal or email, in order to log an incident or support request.

Support Tiers

Access to three tiers of support, covering standard and enhanced product sets, from 9-5 to 24x7

Manageable Pricing

Designed to provide a low-cost safety net, this contract is the best introduction to our technical team

Consumption Pricing

A simple 12 month agreement. Consumption-based pricing, with the ability to top up at any time

Real Time Updates

Direct access to our ServiceNow portal to view live updates on your open incidents and queries

While systems generally behave themselves, there are times when things go wrong and you need an answer fast. Our token-based support is like an insurance policy. We hope you never need to use it, but it’s there in a time of crisis & uncertainty, or where you need a qualified opinion.

Dave Hampton
Head of Support
Our Service Plans

Ultima provides a number of support services for the following products:

AppSense, Check Point, Cisco, Citrix, Dell EMC, HPE Microsoft and VMware

Should you find that an additional level of support is required, contact your Account Manager to discuss upgrading. Unused tokens will be carried forward to the new agreement and you just pay the difference.

How To Buy?

Simply contact your Account Manager or fill out our form and we will be able to advise you on which is the best service for your needs and help get you set up. 

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