Ultima offer a flexible token-based reactive support service. Designed to provide remote technical investigation, guidance and advisory services, our Managed Services provides you with the confidence to take action.
Token Based Support is easy to set up and consume. Simply choose the service and number of tokens required, and pay a low-cost per token price. The more you buy, the cheaper the per token price. Once you are set up, you are free to contact our service desk by phone, portal or email, in order to log an incident or support request.
While systems generally behave themselves, there are times when things go wrong and you need an answer fast. Our token-based support is like an insurance policy. We hope you never need to use it, but it’s there in a time of crisis & uncertainty, or where you need a qualified opinion.
Ultima provides a number of support services for the following products:
AppSense, Check Point, Cisco, Citrix, Dell EMC, HPE Microsoft and VMware
Should you find that an additional level of support is required, contact your Account Manager to discuss upgrading. Unused tokens will be carried forward to the new agreement and you just pay the difference.
Simply contact your Account Manager or fill out our form and we will be able to advise you on which is the best service for your needs and help get you set up.