Managed Services
Mission Critical Support

Mission Critical Support allows you to delegate responsibility for just your core infrastructure, or elect to outsource the entire stack, with Ultima managing supported applications. Furthermore, using our service tierings - Essentials, Advanced and Ultimate - you can treat production and development systems differently.

Progress Through Partnership

Operating across BAU and project activities, we provide ITIL-based service management and accountability for the outsourced technology stack. With over 20 years' experience in 24x7 IT support services, we use our considerable talent pool, alongside enterprise tools and common standards to deliver predictable costs, efficiency gains and greater IT value.

59% of Companies

Outsource to reduce or control costs, with 57% choosing to do so in order to focus on helping to realise business objectives - Deloitte

56% of Leaders

Engage service providers for long-term development and maintenance support,  to drive digital business efforts - Gartner

25% YoY Increase

In managed service expenditure across Small and Medium-sized organisations between 2019 and 2024 - Mordor Intelligence

89% of IT Budgets

Expected to grow or remain steady in 2019 as organisations look to upgrade or replace outdated infrastructure - Spiceworks

Our Mission Critical Support Capabilities

Our service is designed to release an organisation from the burden of managing their underlying infrastructure, applications and workloads, so that they can continue to execute their IT strategy, without having to worry about keeping the lights on.

Your Service, Your Way

Access to three options; Essentials, Advanced and Ultimate, providing you with greater choice over what you want Ultima to manage

A Single Unified ITIL Platform

Integrated into ServiceNow, we embrace the standards of ITIL best practice within all of our Service Management practices


Give us insights into your IT infrastructure and workloads, allowing us to stay one step ahead of problems that could affect your estate

Flexible Support

Add and remove assets, and upgrade or downgrade support, to keep pace with organic changes across your business

Simple, Cost-Effective Delivery

Simple engagement model, based on a per-asset or per-application basis, giving you certainty over billing and costs

Why Ultima For Your Managed Services?

Our approach to delivery has always been to understand your culture and business requirement, in order to identify synergies between our organisations, allowing our teams to help take control of the day-to-day management of the outsourced operation, in accordance with established SLAs.

ITIL Framework

Integrated into ServiceNow, we embrace the standards of ITIL best practice

Key Insights

LogicMonitor for deep insights into your IT infrastructure and workloads

Flexible Packages

Access to three options; Essentials, Advanced and Ultimate for greater choice


Incremental service development through our integrated CSI programme

Always On

24x7 remote monitoring and management for complete piece of mind


Contains more than 80 supported products from leading IT vendors

Get Started

Simply fill out the below form to download our brochure, contact your Account Manager or email our team at and we will be able to advise you on which is the best service for your needs and help get you set up.