Leading Provider
Managed Services

Flexible managed service propositions acting as a seamless extension of your IT function. Our ISO 27001 certified technical service centre provides 24x7 support for a range of technologies, from across our strategic vendors.

Why Customers Choose Ultima
280 Customers

We deliver 24x7 secure, remote support services, across a wide range of critical infrastructure, regardless of its location

28,160 End Users Supported

Customers rely on Ultima to be their single point of contact for their IT queries, problems and service requests

6,300 Devices and Workloads

Our global reach provides monitoring and management, with escalation to your local, in-country resolver groups

The Overarching Challenge

Today’s organisations have evolved into complex, multifaceted entities, which require a blend of support to meet the demands posed by an increasingly disparate workforce, while brokering services which reside both on-premises and in the public sphere. From the emergence of IoT, AI and digital platforms, to the rapid adoption of hybrid and multi-cloud provisioning, the threat of losing control is ever present.

The Solution

Having delivered 24x7 managed services since 1998 and with a team of over 200 technical staff, we know how best to support organisations at the level they need. We have devised offerings that enable you to be selective over the support you require, supporting generations of products from a huge array of vendors.

“Often de-prioritised in favour of more pressing activities, patch management as a discipline plays a crucial role in an organisation's ability to fend off threats, while improving stability and functionality. Our service overcomes these challenges, leveraging automated tools with actionable insights.”

Chris Watkins,
Head of Security, Ultima
Our Managed Services
Mission Critical Support

As organisations evolve and become more complex, so does the technology that supports them. By selecting Mission Critical Support, you can keep pace with change, safe in the knowledge that your infrastructure, applications and workloads - whether they reside on-premises or in the cloud - are fully supported by certified specialists.

Token-Based Support

For organisations wanting to continue supporting their own environment, but wish to call upon a third-line escalation service in the event of a P1 emergency or when an issue arises which lies outside of their comfort zone, Ultima offer a flexible, unified token-based reactive support service to provide remote technical investigation, guidance and advisory services.

Patch & Compliance

It only takes a small crack in your defences to be exploited, before a breach can irrevocably damage your business and its reputation. Furthermore, by not keeping your applications and operating systems up to date, stability, performance and supportability can be adversely affected. Our patch and compliance service keeps servers, applications and endpoints patched, using a phased approach to reduce risk.

Intelligent Service Desk

Powered by ServiceNow and Thoughtonomy, we provide access to both Shared and Dedicated options, backed by a modern, intuitive interface and embracing the standards of ITIL best practice. Staffed by certified technical specialists, Cortex's principle aim is to provide a consistent, high quality service desk experience, acting as an extension of your IT team.

Next Steps

If you would like to discover the full capabilities of our managed services, simply fill out the below form to get started!