It’s essential that IT solutions are robust to minimise downtime. However, keeping on top of IT maintenance contracts for multi-vendor devices can be a headache - and logging support calls with vendors can be time-consuming.
When your systems are down, having a single point of contact who proactively keeps you up to date with progress and resolves issues quickly is invaluable.
We offer a mature multi-vendor supplier programme with a range of support levels, taking the pressure away from you.
Our UK-based Technical Service Centre provides 24x7 assistance for IT maintenance.
With access to 60 non-vendor service centres, 1,000 accredited engineers, £15m of spares across multiple vendor platforms - and since we can reach 85% of the UK within one hour - we will have you up and running quickly with minimal disruption to your business.
To prevent disasters occurring, we provide a polling service to complement your break/fix IT maintenance service. Here we proactively monitor your IT infrastructure and set alerts to notify us ahead of incidents so we can take appropriate action.Learn more
Downtime isn’t always due to hardware failure. As an extension of your IT support team, we go beyond just repairing faults and consider all that’s necessary to restore your service, including configuration / software reloads against pre-determined SLAs.Learn more
A WAN connects multiple sites to create an organisation’s own virtual secure private network. Ultima, powered by Convergence Group, can supply a WAN solution that ensures your network is always operating at optimum performance.Learn more