If you need one number, one team and have one goal, then let us help you - we can handle all of your organisations IT Service Desk needs.
Take advantage of our mature ITIL best practice tools, processes and professional Service Delivery Managers - and improve resolution times, drive down calls and increase customer satisfaction.
Delivered from our specialist 24x7 dedicated Technical Service Centre in Reading, we can provide around the clock support and follow the sun operations 365 days of the year.
Ultima can alleviate those troublesome problems for users and be there when they need us. We can be an extension of your internal IT team, acting as your dedicated resource - or as a third party partner offering expert help when your users need it most.Learn more
1st line, triage and management of tickets, routing them to the correct resolver groups and gathering all the relevant detail that your support teams need
1st Line resolution - Enabling your support teams to concentrate on more pressing IT issues while Ultima owns the 1st Line. Plus all the benefits of Ultima Triage added
1st & 2nd Line Support - Let Ultima resolve all the calls that come through to the desk and let us fully own all issues and problems, Plus all the benefits of Ultima Triage added
Add Request Fulfilment to engage Ultima as your Service Request delivery function - Let us deal with your Starters & Leavers, Hardware & Software requests, Access & Permissions and take the pain out of these time consuming tasks