Maintaining in-house expertise across multiple vendors and technologies is challenging. Our entry-level, third-line telephone support services ensure someone is there if you have no-one available; you’ve exhausted all your in-house technical knowledge; or it’s a priority one emergency.
Our Technical Service Centre offers a comprehensive 24 x 7 telephone support service, which enables your staff to report IT problems around the clock. It is based on a token system – one token resolves one incident – and our technical experts work alongside your IT department to provide advice and assistance.Learn more
One Contact Number, One Complete Support Package - our supported vendors include Check Point, Cisco, Citrix, Microsoft & VMwareLearn more
Get complete peace of mind with Ultima’s Office 365 support offering - we provide 3rd line telephone support with escalation direct to Microsoft should the incident require it.Learn more
A key success factor in delivering IT Service Management Solutions is our commitment to understanding your culture and business requirements, so we can develop a tailored and flexible serviceLearn more