Digital
Always On, Always Available

Ultima provide around the clock monitoring for mission-critical, customer-facing applications. We employ skilled full-stack engineers (.NET, PHP and JAVA) across the globe, ready to respond to and resolve incidents 24/7, 365.

The Industry Challenge

Most MSPs / agencies / partners can’t provide support out of hours or it will be a phone by the bed. With offices around the world, we can provide real support 24/7 with real people.

At The Cutting Edge

Ultima support complex distributed cloud-native apps and architectures (serverless or microservices for example) and no app is too complex.

Communication

We pride ourselves on being a partner you trust and there’s always a real person on the other end of the phone to help you.

Support Pioneers

Our business was formed in response to the lack of specialists in support and in particular, the lack of out of hours support

How It Works

In contrast to your average managed cloud provider, Ultima offers support across your entire stack, and we won’t leave you high and dry- pointing the finger to other suppliers when things go bump in the night. Not only will we support your cloud infrastructure and interact with your CMS product support, we offer full 24/7 monitoring, incident management and support of your applications too.

Downtime

A recent Gartner support suggests that the average cost of downtime is $5600 per minute (Gartner)

Uptime

On average companies aim for 99.9 percent uptime, still = 8:45 mins downtime per year (Alerta)

Availability

On average, companies state their ideal is between 5 and 7 9s. 99.999% / 99.99999% availability (various sources)

"It makes a massive difference to us to have someone available for all of our global markets. We’re really happy to have you on our team."

Senior Manager
Sainsbury's Bank
Our Capabilities

With a team of over 200 technical experts who have years of experience across a huge spectrum of industries and technologies, we can help you turn your vision into a success. We have experts on the ground daily helping customers achieve their goals, overcome challenges and make thinks work in new and imaginative ways.

Global Team

Offices across the globe mean we can always have an engineer on a ticket in minutes, it will be in the course of their normal working day and not someone who’s just been woken up

Tech-Enabled Support

Mission Control 2 allows us to bring every thread together (feeds and alert steams for all the moving parts) needed for modern distributed apps or to monitor and triage with total oversight

Communication

We use our customised Ultima runbooks to run a series of checks, communicate the issue in the manner agreed with you, begin the activation of the required resource, and set up the emergency connections as specified.

SLA Options

We offer four levels of SLA, starting at just 15 mins in addition to bespoke enterprise arrangements. We work with clients to define the exact solution for their needs.

Entire Stack Support

We support the infrastructure and application but also APIs and other integrations as well as custom apps

Dedicated Support Line

Clients are offered a dedicated support number. The phone is answered swiftly, all transcripts are logged, and tickets are registered in our cloud-based customer service portal.

Why Ultima?

In contrast to your average managed cloud provider, Ultima offers support across your entire stack, and won’t leave you high and dry, pointing the finger to other suppliers when things go bump in the night.

Not only will we support your cloud infrastructure and interact with your CMS product support, crucially, we offer full 24/7 monitoring, incident management and support of your application too.

Get Started With Ultima

To learn more about our Full Stack Support capabilities, please fill out the below form.