
Ultima were the first ever UK Citrix Platinum Plus Partner, and over the past 20 years have developed a strong strategic relationship, maintaining a large team of licensing, technical and sales specialists.
This relationship is built upon our ability to assist our customers in utilising Citrix technology to improve user productivity through secure, on-demand access to information and services from anywhere, in turn allowing them to drive increased revenue.
As a Platinum Plus Partner, Ultima enjoy preferential access to Citrix resources, support and training and participate in joint project engagements with Citrix and our customers. This allows our dedicated in-house technical team to offer comprehensive product information, custom configurations, direct support and 24x7 managed services. We are also part of the Citrix Cloud Success Programme, enabling us to help you accelerate the return on your cloud investment.

Noble Foods were running Citrix XenApp 6.5, which was approaching End of Extended Support. The Citrix ADC MPXs in use were also approaching EOL, so needed to be decommissioned. To support the new workload, the MPX configuration needed to be moved to the VPX and onto the Advanced Edition.

SASE is a new cloud-based architecture that is redefining enterprise networking and security. Citrix offers a fully unified SASE solution that integrates a comprehensive, cloud-delivered security stack with SD-WAN and zero-trust access to securely empower the workforce with the best experience for any application, anywhere, on any device. The Citrix SASE stack is comprised of Secure Internet Access, Secure Workspace Access & SD-WAN.

Argenta Holdings were looking for a way to mobilise their remote workers ahead of the COVID-19 pandemic lockdown. Through the use of Citrix Cloud, Ultima were able to achieve this ensuring business as usual.

Moving data to the cloud unlocks a variety of benefits, including ease of management, enhanced end-user experience and faster onboarding. If you are already using Citrix and run some or all of your Citrix workloads on-premises, here are 5 great reasons why migrating to Citrix Cloud can speed up your digital transformation and boost IT cost savings.

Ultima are part of the Citrix Cloud Success Programme, which enables us to offer you access to our experienced Cloud Success Team for no additional cost with the purchase of a Citrix Cloud Service.
Through this programme we'll assign you a Cloud Success Manager who will act as your expert guide- helping you create a personalised success plan, accelerate deployment, optimise end-user experience and maximise ROI.

Through the Citrix Service Provider (CSP) model, Ultima can help deliver a cloud-enabled workspace that’s easy to deploy, infinitely scalable with Citrix Cloud, and available with pay-as-you-go pricing. The CSP model may be right for you if you're facing challenges such as: wanting to move to OpEx expenditure, if you're looking to perform a major app migration or if you're keen to move to consumption based billing.
New Citrix Packaging adds value for Customers
The benefits of using Citrix on Azure Virtual Desktop and why you should keep both solutions
Citrix Service Provider (CSP) Model
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PVS Wizard fails to connect to Cloud
CTX340138 New
PVS Wizard fails to connect to Cloud
Applicable Products : Provisioning ServicesCitrix Cloud
To troubleshoot the connection to Cloud when using PVS Wizards you can use the steps to verify the current version of Remote PowerShell SDK is installed correctly and then verify the Cloud admin has the correct privileges.
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Citrix Desktop service is not running or installed on the VDA
CTX227530 New
Citrix Desktop service is not running or installed on the VDA
Applicable Products : Citrix Virtual Apps and Desktops ServiceCitrix Virtual Apps and DesktopsCitrix DaaSXenDesktop
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Citrix Monitor Service OData API Update FAQ
CTX312284 New
Citrix Monitor Service OData API Update FAQ
Applicable Products : Citrix Virtual Apps and Desktops ServiceCitrix Virtual Apps and DesktopsCitrix DaaS
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Citrix Workspace app fails with "cannot connect to the server" when connected externally
CTX239882 New
Citrix Workspace app fails with "cannot connect to the server" when connected externally
Applicable Products : Citrix ADCCitrix Virtual Apps and Desktops ServiceCitrix DaaS
Unable to add the account on Workspace for Mac and Windows
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How to Publish GoToMeeting as a Published Application
CTX272347 New
How to Publish GoToMeeting as a Published Application
Applicable Products : Citrix Virtual Apps and Desktops ServiceCitrix DaaS
When publishing GoToMeeting, the correct executable will need to be used.
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How To Install the Virtual Delivery Agent (VDA) via SCCM/Scripts/CLI
CTX270648 New
How To Install the Virtual Delivery Agent (VDA) via SCCM/Scripts/CLI
Applicable Products : Citrix Virtual Apps and Desktops ServiceCitrix Virtual Apps and DesktopsCitrix DaaSXenDesktopXenApp
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Session Recording search is not working from both Windows Player App and Webplayer
CTX285003 New
Session Recording search is not working from both Windows Player App and Webplayer
Applicable Products : Citrix Virtual Apps and Desktops ServiceCitrix Virtual Apps and DesktopsCitrix DaaS
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Applications or published desktops launched with the HTML5 client fail to start
CTX285164 New
Applications or published desktops launched with the HTML5 client fail to start
Applicable Products : Citrix Virtual Apps and Desktops ServiceCitrix DaaS
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Citrix DaaS - Windows 10 VDA Stuck at Welcome Screen and Then Disappears for one specific user
CTX239038 New
Citrix DaaS - Windows 10 VDA Stuck at Welcome Screen and Then Disappears for one specific user
Applicable Products : Citrix Virtual Apps and Desktops Service
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Session Recording Player is unable to find the recorded sessions
CTX460174 Updated
Session Recording Player is unable to find the recorded sessions
Applicable Products : Citrix Virtual AppsCitrix Virtual DesktopsCitrix Virtual Apps and DesktopsCitrix DaaSXenDesktopXenAppCitrix Cloud
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User Prompted for Credentials on Workspace URLs When Using Federated Authentication Providers
CTX253779 New
User Prompted for Credentials on Workspace URLs When Using Federated Authentication Providers
Applicable Products : Citrix Cloud
Users may be prompted for additional authentication when navigating to Citrix Workspace URLS if Workspace is configured to use a federated identity provider.
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User Prompted for Credentials on Workspace URLs When Using Federated Authentication Providers
CTX253779 New
User Prompted for Credentials on Workspace URLs When Using Federated Authentication Providers
Applicable Products : Citrix Cloud
Users may be prompted for additional authentication when navigating to Citrix Workspace URLS if Workspace is configured to use a federated identity provider.

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