Ultima Customer Össur announced as winner of the 2020-2021 Citrix Customer Innovation Award!

Össur, an innovator enabling “life without limitations”, uses Citrix and Microsoft to innovate its IT services, gaining agility, security, and best-in-class efficiency.

“It's my absolute honour to announce that after many years of working in partnership with Ultima Business Solutions to build a secure & performant workspace that my client Össur have today been announced as one the winners of the 2020-2021 Citrix Customer Innovation Awards! This is incredibly well deserved and just goes to show how when you harness the capability of industry leading technologies such as Citrix along with superb people that you are able to provide a truly world class user experience”. Tom Hennell, Ultima Account Director

Recognised by the World Economic Forum (WEF) as a technology pioneer, Össur is dedicated to “life without limitations”. The business was founded in Iceland, in 1971, by prosthetist and amputee Össur Kristinsson. Today, it has revenue of over $600 million and more than 100 locations in 26 countries around the globe. This includes dozens of clinics where patients are fitted with, and trained in the use of, prosthetic limbs.

Össur‘s entire IT infrastructure is managed by a central team of just five people, based in Iceland and headed by the Infrastructure and Cloud Architect Einar Dagfinnur Klemensson. This small department is responsible for IT decision-making and deployment and is augmented by local support staff around the globe.

To support its fast-growing business, the Össur team selected Citrix and Microsoft Azure, partnering with UK-based Platinum Plus Citrix Solution Advisor Ultima Business Solutions to deliver an unparalleled experience for the company’s 4,000 employees. “One of the reasons we chose Microsoft Azure is because they have a longstanding relationship with Citrix,” says Klemensson, “and we have a strong partnership with Ultima because of the level of trust. We use them to augment our small team” says Klemensson.

Gareth Meyer, Ultima Commercial & Operations Director comments: “Ultima are thrilled to have been in a position along with Citrix to help Ossur deliver a solution in line with their business values ‘Life Without Limitations’ which allows their remarkable team to continue delivering such pioneering innovations and critical support to customers. The prestigious Citrix Innovation Award is recognised globally with not just technology as a key driver, but how they are using it to deliver real value back into their own customers.

Citrix is a big part of our strategic technology focus whilst we continue working closely together as a Platinum Plus Citrix Solution Advisor, allowing us to support our customers at all levels by enabling business transformation through technology. This recognition confirms partnership between customer, solution advisor and leading technology vendors is key when building a business strategy with no limitations to continue delivering innovation”.

Key Requirements & Outcomes:

Össur has made many acquisitions in recent years which led to a complex IT environment. The business wanted to eliminate complexity and provide a single, simplified user experience.

Össur uses Citrix Workspace to provide a single login for staff on any device, wherever they are. Resource-hungry apps like 3D CAD software are allocated the resources required so they run effectively even on mobile devices. Performance is underpinned by Citrix SD-WAN which optimizes network traffic across all available channels to ensure consistent, high performance for users.

Because Citrix delivers a secure desktop to any device, the team can innovate in the end-point hardware they deploy. Citrix also simplifies IT management- the team manages only three desktop images for the entire company.

Protecting the business’s intellectual property (IP) is a top concern for Össur and another reason it chose Citrix. “We're looking at Zero Trust in a big way,” Klemensson says. “We're securing the endpoint, securing the user identity, and we’re looking to be an early adopter of Citrix Secure Internet Access (SIA).” Citrix security features like session watermarking and the prevention of screenshots also help protect confidential information on user sessions.

Scalability is key for enabling smooth acquisitions, and also helped Össur scale up when COVID-19 hit- “We have a lot of mergers and acquisitions each year,” adds Kaernested, “and Citrix helps us a lot because it's a scalable solution. “In the same way, when COVID-19 hit us, it was easy to scale up because we were already in Citrix Cloud,” he continues. “In almost one click of a mouse, we increased our environment by five times, from 250 to 1,800 remote users.”

“We have a distributed workforce around the globe, and they all need consistent and secure access to our data. We are boosting mobility within our workforce so they can use any device anywhere and access our data in a secure manner,” says Kaernested. “We want to move everything to Azure and Citrix cloud services within the next six months. Then we'll close down the physical data centre and we'll be a cloud-only company.”

“In Citrix we have the scalable, reliable and secure platform that we need to move forward in our business.”

To read the full article, click here or to find out how Ultima can help you, contact your Account Manager today.

Ultima’s Citrix Partnership

Ultima are a Citrix Platinum Plus Partner and over the past 20 years have developed a strong strategic relationship, maintaining a large team of licensing, technical and sales specialists. Ultima were the first UK partner to be awarded Platinum Plus status, demonstrating our ability to sell, design, deliver, and support Citrix Workspace and Networking solutions for our customers to the highest standard. We are proud to be named as Citrix Worldwide Partner of the Year 2019 and EMEA Workspace Partner of the Year 2020, highlighting Citrix’s recognition of our ability to deliver solutions across their full portfolio to our customers.



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