Ultima is able to deliver a digital workforce which unifies Robotic Process Automation, Artificial Intelligence, Machine learning and Ultima’s Managed Service capabilities. These digital workers can undertake all of the heavy lifting related to your business processes, ensuring they are actioned with speed, efficiency and accuracy.
Many companies are under increasing pressure to do more with their existing workforce, whilst innovating, improving customer experience, and increasing employee satisfaction. In order to meet these demands, organisations need to free up capacity.
By integrating intelligent automation into your organisation, we can transfer the basic repetitive and mundane tasks from your human workforce to a digital worker, freeing up capacity. According to a McKinsey report within the Financial services sector, “43% of activities are automatable using intelligent automation” with Deloitte outlining that the “payback of implementing RPA was less than 12 months”.
Implementing or scaling out RPA indicated a more satisfied and productive workforce
- Deloitte
Will be fully automated by 2024, helping to augment and automate workers, rather than replace them - IDC
In productivity when utilising Intelligent Automation solutions from Ultima
In processing times for service desk tasks utilsing automation
Reduction in processing times for service desk tasks utilsing automation.
By combining the principles of Robotic Process Automation, AI and Machine Learning within either a cloud or on-premises solution, Ultima is able to automate the execution of business processes. These digital workers enable the following capabilities:
RPA uses software to emulate human interaction with applications and systems, using a standard user interface which is non-disruptive and permits automation across any electronic interaction or application.
Supports the automation of unstructured inputs and outputs, e.g. OCR, human / virtual worker communications, email, SMS, via an integrated web-portal, for the purpose of front and back office processes.
Virtual workers exploit AI in the form of Cognitive Data Processing, for the simulation of human intellect through learning, reasoning & self-correction. This extends their ability into handling unstructured interactions.
By empowering the machine through one of three different approaches (supervised, unsupervised and reinforcement learning), you no longer need to constantly revert back to a human for instruction. Simply put, allow the machine to make the decision for you.
