Ultima’s Business Continuity Strategy and Plan provides adequate internal instructions in the event of employee unavailability for a variety of reasons.
We know your business depends on Ultima’s ability to provide reliable, uninterrupted service, so in light of the recent developments around Coronavirus disease (COVID-19), we would like to share with you the measures we are taking to ensure service continuity.
We have made investments in our technology infrastructure and business continuity planning to ensure we can operate all our systems and processes remotely with no interruption to normal service levels. This will ensure we’re able to provide you with seamless service should any of our colleagues need to work remotely (e.g., due to self-isolation, school closures, etc.) or should we decide to close any offices and/or switch to a remote working model.
Over the past two weeks, we have extensively tested our business continuity strategies to confirm we can provide ‘business as usual’ should our entire workforce need to work remotely. In the event of this happening, we would operate as follows:
Desk phones would revert to soft phones, allowing continuous phone access to our teams, and ensuring all skill groups would continue to work seamlessly.
All tools for managing enquiries, quotes, order processing, etc. will be remotely accessed by our teams via laptops.
Skype and Microsoft Teams would be used internally to work with our customers and vendors for productive collaboration and content sharing.
Live events and training would be switched to virtual environments. We have reviewed all upcoming events and are discussing alternative solutions with our vendor partners.
Our business continuity plan also covers our logistics facility and our logistics partners to ensure the protection of our workforce and continuity of inbound and outbound deliveries.
We are in close communications with our vendor partners regarding stock, supply chain and deliveries, and are working proactively with them on lead times, so we can keep you updated of any changes.
As always, we remain committed to supporting your business with an unparalleled level of service and will continue to monitor the situation, providing you with updates appropriately and promptly.
Ultima staff have been issued with instructions regarding return to work procedures in the event of illness and/or after travel to virus affected areas.
Our staff are all based in the UK. Any requests for staff to travel outside of the UK for business is risk-assessed prior to agreement.
Ultima has the appropriate infrastructure in place to be able to continue to procure and sell hardware, software, third party services and third party support to our customer base in the event of employee unavailability.
Where Ultima provides Professional Services and/or Technical Support, we have tested our ability to continue to be able to provide services in line with the relevant SLAs in place.
For the latest information and advice, please visit www.gov.uk