Maintaining in-house expertise across multiple vendors and technologies is challenging. You could over-staff or work directly with the vendors, but this is costly and inefficient. Or you can accept that your business has patchy service and won’t always respond in a timely manner, but for business-critical applications, such as email, that approach is unacceptable.
So how do you ensure you can access technical expertise 24x7?
We provide entry-level, third-line telephone support services so you have the insurance of knowing someone is there if you have no-one available, you’ve exhausted all your in-house technical knowledge, or it’s a priority one emergency, like Exchange not sending emails.
Our Technical Support Centre offers a comprehensive 24 x 7 telephone support service, which enables your staff to report IT problems around the clock. It is based on a token system – one token resolves one incident – and our technical experts work alongside your IT department to provide advice and assistance.
We have used Ultima’s Technical Service Centre telephone support service since 2005. The length of this relationship is testament to the quality we receive to our primary services.
UK Group IT Director, Asta
If you’re looking for a one-stop IT support shop, why not contact us to arrange for a business manager to visit you? They will provide strategic advice, discuss the benefits and costs, and design a tailored solution to meet your needs.
“Their expertise and awareness of the importance of our issues are the reason why we don’t look elsewhere.” IT Support, Vubiquity (On-demand)