End user issues, such as forgotten passwords, disconnected email, and inability to complete simple tasks such as saving a document, must be solved quickly to avoid affecting productivity.
Without a single point of contact for internal IT services your service may appear disjointed and unprofessional. Some services will slip through the cracks resulting in poor end user and customer perception.
How do you ensure your end users are never frustrated when faced with an engaged tone? Many service desks struggle to cope with the peaks and troughs in demand. Unless your team is adequately resourced, disasters that strike can incur significant support costs and detract from your critical project resources.
How can you maintain productivity in your business by reducing the impact of IT issues?
Every call to our IT Services Desk is answered within 15 seconds and we retain ownership of the issue until it’s resolved, even if it involves working with other parties. You will always have one point of contact to ensure a consistent experience and fast resolution.
We know businesses have different needs, so we engage a service delivery manager from the outset to understand your business’s culture and requirements, and design a tailored service. Whether you need greater scalability and extended coverage for the working day, or on-site consultants for desk-side assistance, we can help.
Take advantage of our mature, service-based tool. Based on ITIL best practice for service management, it works to improve resolution times, and keep your business operating.
If you want a consistent user experience, contact us to arrange for a business manager to visit you. They will provide strategic advice, discuss the benefits and costs, and design tailored business IT support to meet your needs.