Not every business has, or wants, a large IT department, which means you may lack technical skills in-house, or have gaps in specific product/vendor knowledge. A smaller IT team also faces greater pressure in supporting the business. We understand it’s crucial for you to be confident that your IT infrastructure is running effectively, because no business can afford downtime.
Whilst some businesses choose to outsource certain tasks to a partner, not all managed services offer 24 x 7 coverage. Often, people are simply ‘on call’ to respond to incidents if they occur, rather than proactively monitoring your systems all the time. In particular, patching is a very onerous task; since it requires downtime for the business, it is generally performed out-of-hours, which means paying the team overtime.
How can you ensure sufficient and proactive support coverage to protect your business?
Choosing our infrastructure management service, you decide whether to outsource a critical part or your entire core IT infrastructure. An on-demand service, it is flexible, scalable and cost-effective for your business.
Our Technical Support Centre guarantees that your systems are proactively monitored 24x7. Furthermore, we establish alerts on your systems that are triggered when particular thresholds are reached. It means we can take action before an incident occurs, minimising risk and reducing downtime.
If you want confidence that your business is running optimally at all times, why not contact us to arrange for a business manager to visit you? They will provide strategic advice, discuss the benefits and costs, and design a tailored remote monitoring and management solution to meet your needs.