Managed Services
Your IT, taken care of.
BOOK A CONSULTATIONUltima’s Managed Services exist for organisations whose ambitions exceed the resources or skills at their disposal. Fulfil routine BAU support activities and transform your IT, without deflecting your team’s focus or increasing headcount.
Our service never sleeps, working hard 24×7 to ensure your IT environment and the teams that rely on it are able to operate at peak performance.
Whether you’re looking to delegate part of your IT systems or the entire stack, we’re able to introduce you to specialists from across our Cloud, Workspace and Security practices, each intensely passionate about the support they provide and hand-picked for their ability to act as an extension to your team.
Prioritising experience
Our ITIL-aligned approach enables us to consistently deliver the things you really need – cost efficiency, visibility, customisation, and care.
Making performance visible
The proof is in the numbers. With 93.75% rating our service as Good or Excellent (April 2025), we’re trusted by our clients and loved by their employees.
Heroes for the job
With 200+ in-house consultants – many with top-tier certification from the leading technology providers below – you can rely on us to exceed your expectations of a Managed Service partner.
Our Managed Services partners
Ultima Managed Services
Our Managed Service offering provides different levels of coverage to suit a range of specialist IT and operational needs.Get maximum value from your Azure environment with an accredited Azure Expert MSP.
We continuously build, monitor, and optimise your estate against Microsoft’s Well-Architected Framework pillars to deliver a resilient, secure, productive, and cost-effective model.
Ultima’s Managed Workspace provides a frictionless, collaborative, mobile, and highly secure experience, wrapped into a simple monthly subscription.
Remove the time and resource needed to manage your complex, always evolving workplace. Empower your people to focus on what they do best.
Token-Based Support provides teams with a low-cost technical safety net, enabling you to access IT experts day and night, whenever you need them. It’s on-demand, contract-free IT support that’s always within reach. Token-Based Support was built for fast-moving organisations like yours, preventing squeezed resources, technological complexity, and unexpected circumstances from getting in the way of your ambitions.
Agent-based support enhanced with analytics, machine learning, RPA, and orchestration.
Get 24×7 technical support from anywhere in the world, undertake common self-service tasks, and benefit from prioritised issue resolution (VIP only). Our Service Desk connects and informs and empowers your people while giving you ownership over your IT experience.
Remote Infrastructure Management (RIM) releases organisations from the burden of managing their IT infrastructure, applications and workloads.
Delegate responsibility, from your underlying network, storage or server environment to your entire technology stack. Ultima can manage everything, including your operating system and business critical apps.
End alert fatigue with smarter, contextualised monitoring and threat hunting. Reduce the risk and impact of incidents. Continuously learn and develop your Security posture with deep, relevant insights and recommendations.
With our complete response methodology, we help you achieve the remediation and root cause analysis your organisation needs to get back on its feet while helping to lower your future cyber risk.
Get maximum value from your Azure environment with an accredited Azure Expert MSP.
We continuously build, monitor, and optimise your estate against Microsoft’s Well-Architected Framework pillars to deliver a resilient, secure, productive, and cost-effective model.
Ultima’s Managed Workspace provides a frictionless, collaborative, mobile, and highly secure experience, wrapped into a simple monthly subscription.
Remove the time and resource needed to manage your complex, always evolving workplace. Empower your people to focus on what they do best.
Token-Based Support provides teams with a low-cost technical safety net, enabling you to access IT experts day and night, whenever you need them. It’s on-demand, contract-free IT support that’s always within reach. Token-Based Support was built for fast-moving organisations like yours, preventing squeezed resources, technological complexity, and unexpected circumstances from getting in the way of your ambitions.
Agent-based support enhanced with analytics, machine learning, RPA, and orchestration.
Get 24×7 technical support from anywhere in the world, undertake common self-service tasks, and benefit from prioritised issue resolution (VIP only). Our Service Desk connects and informs and empowers your people while giving you ownership over your IT experience.
Remote Infrastructure Management (RIM) releases organisations from the burden of managing their IT infrastructure, applications and workloads.
Delegate responsibility, from your underlying network, storage or server environment to your entire technology stack. Ultima can manage everything, including your operating system and business critical apps.
End alert fatigue with smarter, contextualised monitoring and threat hunting. Reduce the risk and impact of incidents. Continuously learn and develop your Security posture with deep, relevant insights and recommendations.
With our complete response methodology, we help you achieve the remediation and root cause analysis your organisation needs to get back on its feet while helping to lower your future cyber risk.
Requirement led
Your organisation’s needs should set the requirement for your Managed Services investment, not the other way round.
Our engagement methodology assimilates your current and future business objectives and aligns solutions accordingly. The outcome is solutions that are scoped, designed, built, supported, and managed to consistently add business value.
Gold standard delivery
Electing a custodian for your critical IT services is a big decision. It requires your organisation to assess reputation, completeness of vision, and ability to execute. The drivers behind right-sourcing are affected by everything from market forces, commercial constraints and skills shortages, to technical debt and the continuing desire for IT to scale faster and become more relevant. And so, it’s essential to select a partner who can successfully marry transformational IT services with 24×7 managed and security services. Ultima is that partner.
A leap of faith confidence
We’ve amassed an arsenal of accreditations and certifications with the most respected technology providers and industry bodies as proof of our commitment to our customers, allowing our specialists to become experts in their chosen field.
Your Managed Services Experts
The Ultima Effect
Ultima isn’t just an IT partner; we’re your force multiplier, helping you drive innovation and achieve ambitions while managing complexity at scale.
We take ourselves seriously
Our 200+ consultants and the specialists that work with them are at the top of our game. We move fast and effectively to deliver what our customers need.
We systemise success
Process is our engine. It powers our solution design, our deployment of people and technology, and our repeatable performance in customer service.
We make tech work
Tools don’t drive value, knowledge does. Continuous research, development, and industry certification ensure we extract maximum value from tech.
Contact us
Get in touch
We want to hear from you.
Please get in touch to ask about our services and discuss partnerships.
0333 015 8000
enquiries@ultima.com
Get in touch