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Flexible to Your Needs

Remote, on premise or hybrid service desk options

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Remote, On Premise or Hybrid

We offer a range of service desk options, or can provide a tailored solution to your needs.

All solutions are delivered from our ISO27001 certified 24x7 Technical Service Centre - these services can be 1st line only or other levels of support in line with your needs.

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Remotely Delivered

Service desk functions delivered from our Reading based dedicated Technical Service Centre, utilising a state of the art IT Service Management platform. Our service desk is manned by specialist engineers who have a wealth of knowledge and experience delivering IT Support and Service Fulfilment

On Premise

We can provide a full service desk offering delivered locally on the customer site. We are able to work with your management teams to be the face of IT Support & Request Fulfilment, and provide an efficient and professional service - face to face with the users

Hybrid

We are able to provide a combination of remote & on premise to get the best of both offerings. On-site engineers are backed by a full professional service desk which is remotely delivered from Reading