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IT Service Desk

One number, one team, one goal

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Service Desk Solutions

If you need one number, one team and have one goal, then let us help you - we can handle all of your organisations IT Service Desk needs.

Take advantage of our mature ITIL best practice tools, processes and professional Service Delivery Managers - and improve resolution times, drive down calls and increase customer satisfaction.

Delivered from our specialist 24x7 dedicated Technical Service Centre in Reading, we can provide around the clock support and follow the sun operations 365 days of the year.

Want to find a tailored solution for your needs?

Extension of your IT team

Ultima can alleviate those troublesome problems for users and be there when they need us. We can be an extension of your internal IT team, acting as your dedicated resource - or as a third party partner offering expert help when your users need it most.

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  • Ultima Triage

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    1st line, triage and management of tickets, routing them to the correct resolver groups and gathering all the relevant detail that your support teams need

  • Ultima 1st

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    1st Line resolution - Enabling your support teams to concentrate on more pressing IT issues while Ultima owns the 1st Line. Plus all the benefits of Ultima Triage added

  • Ultima Fix

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    1st & 2nd Line Support - Let Ultima resolve all the calls that come through to the desk and let us fully own all issues and problems, Plus all the benefits of Ultima Triage added

  • Request Fulfilment

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    Add Request Fulfilment to engage Ultima as your Service Request delivery function - Let us deal with your Starters & Leavers, Hardware & Software requests, Access & Permissions and take the pain out of these time consuming tasks