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Telephone Support

Rely on us for round-the-clock complete IT support services

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Flexible & Cost-Effective

Maintaining in-house expertise across multiple vendors and technologies is challenging. Our entry-level, third-line telephone support services ensure someone is there if you have no-one available; you’ve exhausted all your in-house technical knowledge; or it’s a priority one emergency.

Our Unified offering covers the following core vendors: Microsoft, Citrix, Cisco and VMware. While we also offer dedicated Check Point and Office 365 contracts - there is something for all needs.

Want a support team you can rely on?

24x7 Support Services

Our Technical Service Centre offers a comprehensive 24 x 7 telephone support service, which enables your staff to report IT problems around the clock. It is based on a token system – one token resolves one incident – and our technical experts work alongside your IT department to provide advice and assistance.

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  • Unified Telephone Support

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    One Contact Number, One Complete Support Package - our supported vendors include Check Point, Cisco, Citrix, Microsoft & VMware

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  • Office 365 Telephone Support

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    Get complete peace of mind with Ultima’s Office 365 support offering - we provide 3rd line telephone support with escalation direct to Microsoft should the incident require it.

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  • Service Improvement Plan: Discovery Phase

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    A key success factor in delivering IT Service Management Solutions is our commitment to understanding your culture and business requirements, so we can develop a tailored and flexible service

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