It’s essential that IT solutions are robust to minimise downtime. However, keeping on top of the IT maintenance contracts for multi-vendor devices can be a headache. And logging support calls with vendors can be time-consuming, costly, and you may be refused service if a piece of equipment isn’t listed on your contract.
How do you ensure your hardware remains operational to keep your business running?
When your systems are down, having a single point of contact who proactively keeps you up to date with progress and resolves issues quickly is invaluable.
Our UK-based Technical Support Centre provides 24x7 assistance for IT maintenance. We have access to 60 non-vendor service centres, 1,000 accredited engineers, and £15m of spares across multiple vendor platforms. And since we can reach 85% of the UK within one hour, we will have you up and running quickly with minimal disruption to your business.
The service from Ultima for our HP server fault was excellent
IT Services Manager, The Economist
To prevent disasters occurring, we provide a polling service to complement your break/fix IT maintenance service. Here we proactively monitor your IT infrastructure and set alerts to notify us ahead of incidents so we can take appropriate action.
However, downtime isn’t always due to hardware failure. As an extension of your IT support team, we go beyond just repairing faults and consider everything that’s necessary to restore your service, including configuration/software reloads against pre-determined software level agreements.
If you want to keep your business online in the event of a disaster, why not contact us to discuss our IT maintenance services?
“The service is seamless." IT Manager, Allport Cargo Services