With so many organisations making the move to cloud services, Microsoft understood the need to develop a flexible licensing program that provides organisations with the level of support they require in their adoption of cloud.
With CSP organisations can utilise the full potential of the cloud whilst being supported by full end-to-end service provided by Ultima, all in a cost effective tailored package to suit your needs.
Unmatched Microsoft Expertise
Ultima began as an end-to-end IT service and solution provider and for the last 25 years we have supported and been a trusted advisor to numerous organisations. Our highly skilled technical consultants will design and implement a flexible, tailored cloud solution, whilst our Technical Support Centre will manage, support and keep it optimised.
Unparalleled and Proven Support Services
When you need Office 365 support, it should be a simple and quick process. Get direct support from our team of experts in our Technical Support Centre who are available on a 24x7 basis for all technical support issues that may arise. With support packages to suit all your organisations needs, we have you covered!
Simplified Billing & Invoicing
With one simple monthly bill for all your services, we make billing simple. We provide one easy to understand package that includes all of the tools and services you need from a cloud solution.
Included in the license cost, Office365 basic support provides break-fix support in the event Microsoft cloud products are not working as expected.
This can be both the actual products, such as Office365, or the Microsoft tools used to manage your products, such as Office Admin Center.
Typical scenarios for this support include service issues with Microsoft cloud products, where customers experience product defects or “bugs”, or downtime caused by large scale or regional disruptions.
The support service does not cover break-fix for problems caused by customer side issues, such as local network or infrastructure problems affecting the service of the Microsoft cloud products.
Office365 essential support is perfect for organisations with limited in-house expertise to support their end users.
We understand that most organisations offer mobile and flexible working, with end users needing to be able to reach rapid assistance should they find themselves unable to complete tasks due to a support issue.
Offers full access to the Office365 expert desk to support end users with incidents and queries relating to your O365 deployment.
Highly skilled support staff follow mature processes that conform to ITIL and best practice ensuring incidents are handled professionally and efficiently.
Support is provided from 1st through to 3rd line, and all of our support professionals are able to raise incidents directly to the vendor where they manage such problems on your behalf.
For organisations who require support to fully manage provisioning, decommissioning and managing user identities and access in Office365, our premium support is ideal.
All of the support provision from the essential package is included, with the addition of all administration and management of end users; commonly known as 'service requests'.
The expert desk manages all end user service requests such a permissions, provisioning & decommissioning are fulfilled in a consistent and timely manner.
Also includes full change management of the Office365 Admin Portal that stores the configuration, policy and security settings that govern the use of your deployment.
The expert desk technically validates requests and ensures mutual approval before applying changes to your Office365 deployment.
For organisations who have opted for a hybrid deployment of Office365 that integrates with on premise infrastructure and technologies, Ultima can uplift your Premium Support to provide full 24x7x365 support.
Proactive, flexible and comprehensive managed support backed up by enterprise level monitoring and management toolsets.
All the support provision of essential support is included, with the addition of management for your hybrid infrastructure through proactive maintenance and application of critical/security patches, keeping your environment up to date and protected against the latest security threats.
Service Delivery Manager will meet you on a regular basis throughout the contract term to provide recommendations & strategic direction for the technologies deployed, as well as service management best practice.